ORDER ISSUES

BROKEN OR DEFECTIVE ITEMS

Our standard for quality is uncompromising. However, there are rare incidents when products break in shipping or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item from us, don't worry - we'll take care of it quickly and hassle-free!

Contact orders@hellosoirees.com within 3 days of receiving your order. In the subject line, please include your order number. In the body of the email, please include your contact information and list which item(s) were broken or defective. Please include a photo of the broken or defective item. We will ship a replacement within 10 days.